LGSTX Services

Service Analyst -Tempe, AZ

Position:  Service Analyst  
Employee Type:  Full-time  
Required Education:  Bachelor's Degree  
Required Experience:  1 to 2 years  

Job Summary:  The LGSTX Service Analyst collects, researches, monitors and communicates data using various reporting methods for daily material equipment handling operations.

Job Responsibilities and Requirements include the following. Other duties may be assigned.

  • Gains knowledge of LGSTX material handling equipment operations and understands the basic process for which services are requested, received and completed for our customer. 
  • Works daily with our customer to provide requested reporting, analytics and problem solving.
  • Provides LGSTX management with requested reporting and information.
  • Monitors service contracts, service quality and response times for both our employee technicians and contractors.
  • Makes recommendations and forecasts future needs and trends of our customer.
  • Makes recommendations to LGSTX management for internal improvements from trends and data collected. 
  • Coordinates, manages and monitors LGSTX management and customer projects as needed.
  • Must be able to work independently with little direct supervision. 
  • Requires the ability to learn and become the subject matter expert (SME) on the LGSTX work order management system and other related software. 
  • Must have advanced level Excel Skills and Intermediate level Microsoft Office skills.
  • The ability to work daytime hours, with overtime as needed during peak periods and projects. 
  • The ability to pass a post offer background check and drug test.

Required Education and/or Experience:  Bachelor's degree from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

Required Computer Skills:  To perform this job successfully, an individual should have advanced level knowledge of Microsoft Excel software and intermediate level knowledge of Word, Outlook, and PowerPoint.