LGSTX Services

MH CALL CENTER ADMIN SUPPORT

Position: MH Call Center Admin support Base Pay: $13/hr
Employee Type: Full time Leads Others: No
Required Education: HS diploma/GED Required Experience: 1-3 years
Travel Required: No Position Close Date: open until filled

Location:  Wilmington, OH

Shift:  4x10/hr shifts per week; either Sun-Wed or Wed-Sat weekly.


What you will do:

The Rep. will dispatch service workers to install, service, and repair powered conveyor systems and other facility equipment for our customers by performing the following duties.

  • Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
  • Determines and schedules orders according to urgency.
  • Receives check in calls from service technicians by telephone, or in person.
  • Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.
  • Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.
  • Professionally communicates to both the customer and client to ensure job completed timely.
  • Other duties as assigned.

What you need:

  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Requires excellent communications and customer services skills. 
  • Must be detail oriented.
  • Basic knowledge of Microsoft Office. 
  • The ability to learn relevant work order management software. 

Preferred Skills:

  • Prior Customer Service experience and/or Service Dispatch experience.

 

EOE/Minorities/Females/Vet/Disability